1. Introduction

Welcome to Silk Road Games. By using our website and purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our services. If you disagree with any part of these terms, please do not use our website

2. General Information

Silk Road Games is a registered business in the UK. For any inquiries, please contact us at contact@silkgames.co.uk.

These Terms and Conditions are governed by the laws of England and any disputes will be resolved exclusively in the courts of England.

3. Website Access and Use

3.1 Access to most areas of our website does not require registration. However, certain features and areas may only be accessible if you register an account.

3.2 You may use our website for your own personal use in compliance with these Terms and Conditions. You are permitted to download and print materials from our website for your own personal use, provided you do not modify or reproduce any content without our prior written consent.

3.3 We strive to ensure that our website is operational at all times; however, we are not liable if the site is unavailable for any period due to technical issues or maintenance.

3.4 You must not use our website to post or transmit any harmful, offensive, or illegal content, including viruses, malware, or other harmful software.

4. Product Information and Orders

4.1 Product Accuracy: We aim to display accurate information for all products listed on our website. However, in the event of any errors (such as pricing or product description), we reserve the right to correct any inaccuracies.

4.2 Placing an Order: When you place an order on our website, you are making an offer to purchase goods. We reserve the right to accept or decline this offer at our discretion. If we do not accept your offer, we will notify you and refund any payments made.

4.3 Pricing: All prices listed on our website are in GBP and inclusive of VAT unless otherwise specified.

5. Payment Methods

5.1 We offer multiple payment options, including debit/credit cards and third-party payment providers. All payments are processed securely, and we do not store your payment details.

5.2 Klarna and Clearpay Payments: In cooperation with Klarna Bank AB and Clearpay, we offer flexible payment options, including “Pay Later,” “Pay in 3,” and other instalment plans. By selecting Klarna or Clearpay, you agree to the respective terms and conditions of the provider. For further details, please refer to the user terms and privacy policies on the official Klarna and Clearpay websites.

6. Shipping and Delivery

6.1 Delivery Process: Your order will be processed and dispatched within 3-5 business days unless otherwise specified. Please allow up to 7 working days for delivery after dispatch.

6.2 Delivery Costs: Shipping costs will be calculated at checkout based on your delivery location and preferred shipping method.

6.3 Delivery Issues: If your order is delayed, lost, or misrouted, please contact us, and we will investigate. We are responsible for any supplementary costs incurred by a customer caused by delayed or lost orders.

7. Returns, Cancellations, and Refunds

7.1 Order Cancellations: You have the right to cancel your order within 14 days of receiving the items. To cancel, please contact us via email with your order details.

7.2 Return Policy: If you are not satisfied with your purchase, you may return items in their original condition within 14 days. You will be responsible for return shipping costs unless the item is damaged or incorrect. We do not accept returns for unsealed trading cards due to their collectible nature.

7.3 Damaged or Faulty Goods: If your order arrives damaged or faulty, please notify us within 30 days. We will offer a replacement or refund, covering all associated return costs.

7.4 Refunds: Refunds will be processed within 14 days of receiving the returned items. Refunds will be issued to the original payment method.

8. Marketing and Communications

8.1 Marketing Messages: By signing up for our newsletter or creating an account, you consent to receive marketing communications. You may opt-out at any time by clicking “unsubscribe” in any marketing email or contacting us directly.

8.2 Service Messages: Even if you opt-out of marketing, we may still send you essential service messages related to your orders, account, or other important updates.

9. Privacy Policy

YYour privacy is important to us. For details on how we collect, use, and protect your personal information, please see our dedicated Privacy Policy page.

10. Cookies

To learn more about how we use cookies to enhance your browsing experience, please review our Cookie Policy page.

11. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Silk Road Games unless otherwise stated. You may not reproduce or distribute any content without our written permission.

12. External Links

Our website may contain links to other sites. These links are provided for your convenience, but we are not responsible for the content or privacy practices of these websites.

13. Liability and Disclaimer

14.1 We do our best to ensure that all information on our website is accurate and up to date, but we cannot guarantee that it will be free from errors.

14.2 We are not liable for any direct or indirect loss or damage arising from using our website, including but not limited to business interruption or loss of data, unless caused by our negligence.

14. Amendments to Terms & Conditions

Silk Road Games reserves the right to update or modify these terms at any time. Changes will be effective upon posting on our website. We encourage you to review our terms periodically.

15. Contact Us

For questions about our Terms & Conditions, please reach out to us at contact@silkgames.co.uk.

By using our website, you agree to these Terms & Conditions. Thank you for choosing Silk Road Games.